Here are some of the most common reasons why you aren’t able to withdraw your money and how to fix your problems.
There is nothing more exciting than seeing your money stacking up in the corner of your screen and of course, one of the main reasons why people play online slot games is to have fun and win money.
However, not being able to withdraw this money quickly becomes frustrating especially when you don’t understand why.
Was it a con all along? Is the casino purposely not paying out winnings? Well, if you are playing on a scam casinos (and not one of our recommended mobile casinos websites) maybe. But most of the time there’s usually less nefarious reasons.
Unfortunately, there are a few hurdles you may face when it comes to withdrawing your winnings and to help anyone currently confused as to why they are having problems in this regard, we have put together this list.
This is the most common reason why people can withdraw from their online casino account. Whenever you set up an account you will need to verify this through your email in order to withdraw any winnings.
You will also have to submit various documents, such as photo ID and proof of address, in order for your account to be completely verified.
This is the legal responsibility of online casinos to ensure that the identity of all players is confirmed, that there are no fraudulent activities, and that you are who you say you are and over 18.
So, always check the status of your account before you try to withdraw.
The first time you sign up to an online casino, you may be tempted to keep some of your details hidden. It’s only natural, we are all naturally suspicious on the internet.
The problem is that the casinos need to meet the regulations and laws of their Gambling license – so they need to check that you are who you are.
This is a simple process of 1. making sure you give them your correct details to begin with and 2. if you didn’t, contact customer support, and as long as your payment method matches your Photo ID and Proof of address, change the details to match your supporting documents.
Every casino will have their own rules and some may require you to deposit a certain amount of money in a certain time frame in order to be able to withdraw winning.
It isn’t uncommon for online casinos to assume that you’re no longer using your account, so if you haven’t been active for a certain amount of months and if you then try to withdraw any money, they may prevent you from being able to do so.
It’s a security issue and the most common problem.
To avoid this issue, we would advise that you withdraw regularly or as soon as you’ve won on a slot game. Don’t keep money in your account unless you plan on returning that week to play again.
In fact, it’s a good habit to get into withdrawing your big wins, taking a few days as a cooling off period, and then if you want to, deposit a new amount if you want to keep playing.
If this has already become a problem, you will need to contact customer services and prove that you are the person holding the account and not a third party trying to take advantage (ie. steal) of a dormant account.
The majority of online casinos have deposit and withdrawal limits, definitely a minimum and sometimes a maximum, these are set by the casino and can differ quite dramatically depending on which online casino you are using.
Simply put these limits restrict how much you can put into your account and how much you can take out too.
If you’re unable to withdraw your winnings, it is worth checking if the casino has any limits and then, ensure that the amount you want to withdraw is within these limits.
We would generally advise you don’t play on a casino that has withdrawal limits or a small one.
Definitely don’t play on a casino that gives you withdrawal limits on a network jackpot win. Those wins aren’t even dependent on the casino, but the casino game studios, so they shouldn’t have a problem to play.
But if it’s too late, the only advice we can give you is to withdraw your winnings over multiple weeks or multiple months.
If you don’t want to chance using your winnings, ask customer services to put your account on a breather so you can’t play or reverse your withdrawal.
This is usually a problem you find at smaller casino operations who may not have the liquid cash to pay out big wins all the times, which is why they have limits. Again, not always anything villainous, just not a big enough business.
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Almost all online casinos these days have promotional offers and various bonuses on their slot games, all of which have specific terms and conditions.
There are usually wagering requirements attached to these offers and bonuses and often, this causes issues when it comes to withdrawing winnings.
80% of the time when someone has a problem making withdrawals it’s because they didn’t read the T&Cs properly, or understand what are slot wagering requirements.
Ultimately, if you haven’t fulfilled the wagering requirements then you can’t withdraw any money. So, always read the terms and conditions before you play with offers and bonuses.
Your best bet is to play at a casino with fair bonus policies. So, for example, Fun Casino, who have wagering requirements on the Bonus Money only (so you can withdraw when you want, as long as you haven’t played with your bonus) and then give you 10% cashback on all your losses thereafter, with no wagering requirements at all.
Or, for example, Rizk casino, who give you all loyalty bonuses with no wagering requirements at all.
Every online casino will have various ways that you can deposit money but, don’t assume that you can withdraw your winnings in the same way.
It isn’t uncommon for casinos to have preferred methods of withdrawals, and you need to check that the specific method you’re trying to use is supported by the online casino that you’re playing on.
Don’t worry, almost every casino will have a way for you to withdraw.
Take a look at their payment and deposit methods page – every online casino should have one.
There are usually multiple withdrawal methods to choose from so, you can choose one that you feel most comfortable using.
All casinos should be able to make a bank transfer back to your bank account, though this may take a little longer – usually no more than 3 to 5 working days.
Hopefully, once you have checked all of the above you won’t have any issues withdrawing your slot game winnings and, often, the issues that you’re having are incredibly straightforward to fix.
However, if you still can’t get to the bottom of why you’re having problems with this, simply get in touch with the online casinos’ support team. They are here to help you with issues like this and hopefully, they will be able to sort things for you in no time.
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