What to do when a casino refuses to payout? First, you figure out why, and then you figure out how to fix it.
There are many reasons why online casinos won’t pay, and most of them have to do with fraud. If they are seen to pay out to a minor, to a false identity, to players outside their jurisdiction… they could be fined millions.
Reasons why a casino won’t pay out include:
Sometimes, it could be a simple misunderstanding that can be cleared quickly, and other times all you need is to prove your identity.
If you are having problems getting your wins out of online casinos there are solutions. We list the most common reasons and what you can do to resolve them.
You’ll notice that not all the solutions will be to your liking. Unfortunately, if you try and play the system, sometimes the system wins.
But, for the most part, if you are an honest gambler who has made a genuine mistake, talking to the online casino customer service staff is the best way to resolve the issue.
If that doesn’t work, you can find a conflict resolution website specifically for the casino industry, or contact the Gambling Authority under which the casino operates directly.
Again, this falls under fraud. Everyone can signup for one casino account once, with your current email and address to match your proof of identity.
If you write a different home address or purposely use a second email address to sign up twice and get two bonuses, your winnings are null and void.
They need to prove you are who you say you are, and this is not identity theft.
What can I do? At a minimum, you should be able to get your deposit back from the casino and close the account. You will not be getting your winnings unless you can prove it was a genuine mistake (ie. two accounts 10 years apart).
Guess what? It’s our best friend Fraud Prevention. Be grateful this is here, even though it can seem intrusive to give so much information to an online casino.
But a photo of you with your passport to prove you are who you say you are, and (sometimes) proof of earnings is the best way to protect everyone – including problem gamblers.
It’s basic responsible gambling rules.
Not a foolproof system, but as long as you play on a trusted online casino your details will be fully encrypted and safe.
What can I do? This is a requirement by most online Gambling Authorities, from the UK to Sweden to Malta. You have to give the casinos the paperwork to get your winnings or you close the account and walk away.
If we had a penny for every time a gambler complains about the bonus terms and conditions… well, we wouldn’t need to play on the Mega Moolah jackpot slots anymore, that’s for sure.
Look, all casino bonuses will have terms and conditions. These terms may not be to your liking. In which case don’t take the bonus, or don’t play at that casino.
The most common issues are:
What can I do? Absolutely nothing. You agreed to the T&Cs when you signed up and took the offer. It may seem unfair, but it’s a fact of casino life.
Maybe better research next time? Choose a fair bonus play casino like Rizk Casino – the free spins have no wagering requirements, and you can withdraw any winnings from a deposit before you use up the bonus money.
This is a safe space. We offer no judgment.
Unless you have “borrowed” someone else’s credit card to gamble with, and are now trying to withdraw the amount into a bank account with a different name.
Now we are judging big time, and so will the online casino.
The same will happen if you use a VPN to gamble on a website that doesn’t accept your country of residence. There are laws by which casinos have to follow – for example, a Swedish player can only play in a casino with a Swedish license.
If you pretend to be from the UK to circumnavigate that, you’ve technically gambled illegally.
Finally, age or identity. If you were a minor when you gambled and pretended to be someone else you will not be getting your winnings.
What can I do? Nothing. The casino will do the hard work for you and close your account instantly. You’ll be lucky to get your money back and no one will take your case.
We’ve left this one till last because, for the most part, as long as you play on a safe and licensed online casino, this is very rare.
But if the reasons as to why the casino won’t payout is making no sense, and matches none of the reasons above, then you might just a case.
Sometimes, you may be dealing with an inexperienced customer service representative, and you need to move the issue higher up.
What can I do? This is more complicated, but there are options for you.
If the casino you played at is unlicensed, has been blacklisted, or is a genuine scam, you may be out of options.
That’s where websites like LuckyMobileSlots.com come into play.
We’ve been playing, writing, and inspecting the casino industry for almost 10 years, and we know which websites to trust, and which casino will payout winnings quickly.
We’ve got a long list of some of the very best casinos we’ve gambled at ourselves, tested and written full casino reviews, warts, and all.
No casino is perfect, but they should be safe, payout on time, and fair. And that’s what you’ll find at our recommended casino.Start Playing at Rizk »
Use our Advanced Search to filter through Slots by up to 13 different criteria! Read the reviews and find the perfect slot sites to play.Find Slots To Play For Real