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Payments FAQs

How easy is it to make withdrawals from online casinos?

Updated Oct 20th, 2016

This answer depends on you and the mobile casino site in question as withdrawing your slot winnings will differ from site to site.

When you first register, the first thing we always recommend is to make sure you give your correct details.  You might be tempted to give a fake address or phone number, but if you want to withdraw your money, these are the details the online and mobile casinos will ask you to verify your identity.

They are not doing this to be awkward or because they don’t want to give you the money. By law they need to prove that you are over 18 years old and to prevent fraudulent behaviour or money laundering. So the details you give them should be correct and be truthful of who you say you are. This usually includes providing them with a phone or utility bill that has the same address you registered under as proof of address. It means having a photo taken with your password or driver’s licence (smile for the camera!) so they can see it’s really you.

You should be able to ask or easily find out what steps they need to take to validate your identity either through their customer support team or the casinos FAQs.

Steps to making the withdrawal process easier

There are a few ways in which you can make your life easier when it comes to withdrawing your casino winnings. but mostly it’s about giving them your correct details.

  1. Provide correct details in your account like name, address, phone number, email
  2. You’ll have to prove your identity so be prepared to do so
  3. Make sure you can withdraw from same method as you deposited before playing
  4. Make sure you are of the legal age to gamble

Where online casinos vary, and what you should watch out for, is the exact length of the withdrawal process.

Some casinos have instant withdrawals. Some give it you within an hour, two hours, two days or a week. Some only accept withdrawals through certain payments option and these can differ from the payment option you first deposited with so make sure to check first.

Personally we think 48 hours is an acceptable time, anything more and they are simply holding your cash hostage so you spend it back in their casino.

Please bear in mind that for big wins, the casino policy might have a longer withdrawal process and give you your winnings over multiple withdrawals


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